Practical Solutions for Improving A/R Management
Creating More Efficient A/R Processes
Implementing A/R workflow improvements can have a significant impact on staff efficiency and cash flow. It’s important to first mention, however, the need for automation in the capture, management and use of all patient, government and third-party insurance payment information. Second, is the need to have simultaneous access to the billing system(s) and a document imaging platform. These requirements facilitate access to all correspondence documentation, combined with more efficient processes that result in timely follow-up and collections.
Correspondence Management
By capturing and routing correspondence through rules-based workflows, ReMedics is able to index and classify those items much faster, thereby reducing turn-times and increasing productivity. We are able to link these documents to exception worklists, providing greater efficiency, improved patient satisfaction and reduced callbacks. The key is having a solution capable of capturing correspondence in all forms, including scanned mail, PDFs, faxes, emails, or any other format.
Open Accounts and Third Party Follow Up
ReMedics’ reporting tools and scorecards can provide a complete record of all third-party outstanding payments and denial history. Accounts are tracked throughout the payment lifecycle, providing insight into where bottlenecks are occurring in claim generation and adjudication. Aged accounts are routed to user work queues and worklists for timely follow up and resolution.
Self-Pay Follow Up & Customer Service
With patient liabilities continuing to rise, it’s important to find ways to collect copays/deductibles earlier in the process. Our worklists can automatically qualify self-pay accounts for proactive follow-up activity. This improves first-call resolution, patient satisfaction and time to collect patient payments.
A/R Collections and Automation
ReMedics can help to maximize your collections by utilizing information from disparate systems in order to create more efficient processes. We then work to eliminate any bottlenecks at the various stages of reimbursement. Automation is achieved through seamless integration of multiple systems and databases, promoting efficiency and information sharing throughout the organization. With customizable sorting and filtering, we can provide our clients with greater productivity in prioritizing and resolving account deficiencies.
Working with ReMedics
By taking a proactive approach to A/R management, processing delays are decreased, cash flows are increased, and cost to collect is reduced. Contact ReMedics today to learn more about how our services and revenue cycle management technology can help your organization to be more profitable.